Yes, if you need additional kitchen utensils (e.g., a pot, a drip coffee maker, a grater, etc.), please feel free to contact the front desk at +49 2691 3028 000.

All major TV channels, as well as select Sky channels, are available on your TV. You can also listen to various radio stations.

For stays of more than seven nights, a mid-stay cleaning service is included in the room rate (change of bed linens and towels, cleaning of bathrooms and floors; kitchen excluded). For an additional mid-stay cleaning, please contact the front desk.

Yes, at the front desk you can borrow, purchase, or use a variety of items for free. For more information, please contact the front desk (+49 2691 3028 000).

The nearest ATM is located at the Nürburgring info°center on Otto-Flimm-Str. in 53520 Nürburg.

If you have lost or found something, please contact the front desk (+49 2691 3028 000).

Yes, we offer free high-speed Wi-Fi in the vacation home and in the common areas.

To make a phone call to other guests, please contact the front desk. For calls within Germany, dial 0 + area code + number; for international calls, dial 0 + country code + area code + number.

Yes, the shoe-shining machine is located in the basement of the main building.

Yes, we can store your luggage at the front desk if you arrive early or need to leave later than your check-out time.

If you need laundry services, please contact the front desk directly.

Check-out time is by 10:00 a.m. If you would like to extend your stay, please contact the front desk in advance at +49 2691 3028 000.

The reception desk at the vacation park is open daily from 7:00 a.m. to 10:00 p.m. and can be reached by dialing extension 8000. Outside these hours, you can reach staff at the Nürburgring Congress Hotel in case of an emergency by dialing extension 5000.

Quiet hours begin at 11:00 p.m. at the vacation park. Please be quiet after 11:00 p.m. to ensure that all guests can rest.

No, smoking is prohibited in the vacation homes and in the common areas of the main building. A cleaning fee of €150.00 will be charged for smoking in a vacation home.

Dogs are welcome (house-trained, max. 2 per vacation home). The fee is 39 €.

Hygiene is our top priority. Familiarize yourself with the emergency exits, alarms, and fire extinguishers in the main building. All vacation homes are equipped with smoke detectors; fire extinguishers are located at marked spots throughout the park. In the event of a fire in your vacation home, leave the building immediately and notify the front desk or the fire department (112). Always lock doors and windows, use peepholes, do not leave valuables out in the open, and never disclose credit card or ID information over the phone. Please report anything suspicious to management immediately.